Effective Date: 03/09/2026
Last Updated: 03/09/2026
These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the ClickNow mobile application, website, digital platform and related services ("Platform").
By accessing or using ClickNow, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use ClickNow.
ClickNow is a digital platform that enables users to discover, order, and purchase products and services offered by participating local sellers, merchants, restaurants, grocery stores, bakeries, pharmacies, and other businesses.
ClickNow is not necessarily the manufacturer, seller, owner, supplier, or service provider of every product or service listed on the Platform.
Where applicable, the relevant seller or merchant may be responsible for the availability, quality, pricing, packaging, legality, warranty, authenticity, and fulfillment of its products or services.
ClickNow primarily operates as a technology-enabled digital platform that facilitates connections between users and participating sellers/merchants.
ClickNow may assist with:
The actual sale, supply, fulfillment, and applicable legal compliance relating to a product or service may be the responsibility of the relevant seller or merchant, where required by applicable law.
To use ClickNow, you must:
If additional age, identity, prescription, licensing, or other requirements apply to a particular product or category, you must satisfy those requirements.
Certain ClickNow services may require you to create an account.
You agree that:
You may be responsible for activities conducted through your account, subject to applicable law.
ClickNow may suspend or terminate accounts containing false, fraudulent, misleading, or unauthorized information.
Product or service information displayed on the Platform may include:
Product and service information may be provided by the relevant seller or merchant.
ClickNow makes reasonable efforts to maintain accurate information on the Platform; however, ClickNow does not guarantee that every listing will always be complete, accurate, current, or available.
Prices, stock, product details, and availability may change without prior notice.
When you place an order through ClickNow:
Order confirmation should not be considered an absolute guarantee of completion of the sale where applicable law or the transaction structure provides otherwise.
Prices of products and services may be displayed on the Platform.
You may be required to pay applicable:
Payments may be processed through third-party payment service providers.
ClickNow is not responsible for technical failures of payment gateways or independent failures of third-party payment service providers, except to the extent required by applicable law.
If a payment:
ClickNow may hold, reject, or cancel the related order.
If an amount has been debited but the order has not been successfully processed, the applicable refund may be processed according to the applicable payment provider and refund procedures.
Delivery may be performed by the seller, delivery partner, logistics provider, or another applicable service provider.
Estimated delivery times may be affected by:
ClickNow does not guarantee a specific delivery time unless expressly stated otherwise.
Order cancellation may depend on the applicable product, seller, order status, and applicable law.
Certain orders may not be cancellable after acceptance, preparation, dispatch, or other specified stages.
Where cancellation is permitted, applicable cancellation charges and refund conditions may apply.
Refund and return conditions may vary depending on the product category, seller, order status, and applicable law.
Certain products may:
Once a refund is approved, processing time may vary depending on the payment method and applicable payment service provider.
Detailed refund and return conditions may be provided in ClickNow's separate Refund & Cancellation Policy.
For grocery, food, and bakery products:
Users should carefully review product descriptions, quantity, pricing, and other applicable information before placing an order.
Where pharmacy or medicine-related products are available on ClickNow:
ClickNow does not provide medical diagnosis, medical consultation, or treatment advice unless a specific service expressly states otherwise.
Users should consult a qualified medical professional regarding medical conditions, medicines, prescriptions, dosage, or treatment.
The liquor/alcohol category on ClickNow may be available only in locations and circumstances where permitted by applicable laws.
For liquor/alcohol orders:
If a customer does not satisfy applicable age, identity, licensing, or other legal requirements, the order may be rejected or cancelled.
ClickNow does not permit the purchase, sale, or delivery of alcohol in violation of applicable law.
Participating sellers and merchants agree that they will:
A seller may be responsible for inaccurate, misleading, unlawful, or incomplete information supplied by the seller, subject to applicable law.
Users must not use ClickNow to:
ClickNow may take appropriate action where misuse, fraud, abuse, or violation of these Terms is suspected.
If ClickNow allows users to submit reviews, ratings, comments, photographs, or other content, you represent and agree that:
By submitting content, you grant ClickNow the permission necessary to use, display, reproduce, or distribute such content on or in connection with the Platform, subject to applicable law.
ClickNow may remove, restrict, or moderate content that violates these Terms or applicable law.
Users should provide honest and genuine reviews and ratings.
You must not:
ClickNow may moderate, remove, restrict, or investigate reviews where appropriate.
The following may be owned by ClickNow or its licensors:
Except where permitted by applicable law or with prior written permission, you may not copy, reproduce, modify, distribute, sell, license, or commercially exploit ClickNow's intellectual property.
ClickNow may use third-party services such as:
Third-party services may have their own terms and privacy policies.
ClickNow is not responsible for the independent operation, availability, or policies of third-party services, except to the extent required by applicable law.
The collection, use, storage, processing, and sharing of your personal information will be governed by ClickNow's Privacy Policy.
The Privacy Policy forms part of these Terms.
Privacy Policy: [PRIVACY POLICY LINK]
ClickNow or participating sellers may offer:
Each promotion may have its own eligibility requirements, validity period, usage limits, and conditions.
ClickNow may modify, suspend, or terminate any promotion where reasonably necessary and subject to applicable law.
ClickNow will make reasonable efforts to keep the Platform available and functional.
However, the Platform may temporarily become unavailable due to:
ClickNow does not guarantee uninterrupted, continuous, or error-free operation of the Platform.
ClickNow may suspend, restrict, or terminate a user's account or access where reasonably necessary, including in cases of:
Where appropriate and legally required, notice may be provided to the user.
Provisions that by their nature should survive termination will continue to apply after account termination.
ClickNow operates as a digital platform.
To the maximum extent permitted by applicable law, ClickNow does not guarantee that:
ClickNow will nevertheless make reasonable efforts to address legitimate user complaints and issues in accordance with applicable law.
To the maximum extent permitted by applicable law, ClickNow will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of the Platform or products/services provided through the Platform, except where such liability cannot legally be excluded or limited.
Nothing in this clause is intended to exclude or limit any mandatory consumer rights or statutory protections available under applicable law.
To the extent permitted by applicable law, if ClickNow suffers a loss, claim, damage, liability, or reasonable legal expense arising from your:
you may be required, subject to applicable law, to indemnify and hold ClickNow harmless against such claims or losses.
ClickNow will not be responsible for delays, failures, or interruptions caused by circumstances beyond its reasonable control, including:
ClickNow may update these Terms from time to time.
Updated Terms may be published on the Platform.
Where material changes are made, ClickNow may provide notice through the Platform, website, email, notification, or another appropriate method where required or appropriate.
Your continued use of ClickNow after the updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute shall be subject to the jurisdiction of the competent courts or authorities having jurisdiction under applicable law.
If you have a complaint or concern regarding an order, seller, product, payment, delivery, privacy, or the Platform, you may contact ClickNow.
Company / Legal Entity:
[CLICKNOW LEGAL ENTITY NAME]
Platform Name:
ClickNow
Registered / Business Address:
[FULL ADDRESS]
Customer Support Email:
[EMAIL ADDRESS]
Phone:
[PHONE NUMBER]
Grievance Officer:
[NAME / DESIGNATION]
Grievance Email:
[GRIEVANCE EMAIL]
ClickNow will make reasonable efforts to address complaints and grievances within the time period required by applicable law.
If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
These Terms, the Privacy Policy, and other applicable policies, rules, or conditions published on the Platform may together constitute the agreement between you and ClickNow regarding your use of the Platform.
For any questions regarding these Terms, please contact:
ClickNow
Legal Entity:
[setmed health solution pvt ltd]
Email:
[EMAIL ADDRESS]
Phone [6376835757]
Address: collage road baran
By accessing or using the ClickNow App or Platform, you confirm that:
☐ I have read and understood ClickNow Terms & Conditions.
☐ I agree to comply with these Terms & Conditions.
☐ I agree to comply with applicable laws and product-specific requirements.
ClickNow – Your Local Digital Platform