Effective Date: 01/09/2026
Last Updated:01/09/2026
This Privacy Policy explains how ClickNow ("ClickNow", "we", "us", or "our") collects, uses, stores, shares, and protects information when you access or use the ClickNow mobile application, website, digital platform, and related services (collectively, the "Platform").
By accessing or using ClickNow, you acknowledge that you have read and understood this Privacy Policy.
ClickNow is a digital platform that enables users to discover and purchase products and services offered by participating local sellers, merchants, restaurants, pharmacies, bakeries, grocery stores, and other businesses.
Depending on availability in your location and applicable laws, categories may include:
Certain products or categories may be subject to additional age, identity, licensing, delivery, prescription, or other legal requirements.
We may collect the following information when you use ClickNow:
Depending on how you use the Platform, we may collect:
When you place an order, we may collect:
Payments may be processed through third-party payment service providers.
ClickNow may receive limited payment-related information such as transaction ID, payment status, payment method type, and other information necessary to confirm the transaction.
Unless specifically stated otherwise, ClickNow does not intend to store complete debit card, credit card, CVV, UPI PIN, banking passwords, or other highly sensitive payment credentials on its own servers.
If you enable location permissions, ClickNow may collect approximate or precise location information, depending on the permission granted by your device.
Location information may be used to:
You can manage location permissions through your device settings. Some features may not work properly if location access is disabled.
We may automatically collect certain technical information, including:
We may use collected information to:
We may share information with appropriate parties when necessary to provide our services.
When you place an order, relevant information such as your name, phone number, delivery address, order details and delivery instructions may be shared with the applicable seller or merchant to fulfill the order.
Information required to complete delivery may be shared with delivery personnel or logistics partners.
Payment and transaction information may be processed by third-party payment providers.
We may use third-party providers for services such as:
Such providers may process information on our behalf according to their applicable terms and privacy practices.
We may disclose information where reasonably necessary to:
If ClickNow is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
ClickNow may facilitate access to liquor/alcohol products through participating licensed sellers where such services are legally permitted.
For regulated alcohol transactions:
ClickNow does not permit the purchase, sale or delivery of alcohol in locations or circumstances where such activity is prohibited by applicable law.
Where pharmacy or other regulated products are available:
ClickNow will process such information only to the extent reasonably necessary for the relevant service and applicable legal requirements.
The website or Platform may use cookies, SDKs, pixels, local storage and similar technologies to:
You may be able to control cookies through your browser or device settings.
ClickNow may send:
Where permitted by applicable law, we may also send promotional communications. You may have the ability to opt out of promotional messages while continuing to receive essential service communications.
We use reasonable technical, administrative and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or misuse.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized use of your account.
We retain information only for as long as reasonably necessary for:
Retention periods may vary depending on the type and purpose of the information.
Subject to applicable law, you may have rights to:
Requests may be subject to verification and applicable legal limitations.
If you want to delete your ClickNow account or request deletion of personal information, you may contact us using the details provided below.
Certain information may need to be retained where required by law or reasonably necessary for legitimate business purposes, including transaction records, fraud prevention, dispute resolution and regulatory compliance.
ClickNow is not intended for children who are below the minimum legal age required to use the relevant service.
We do not knowingly collect personal information from children in violation of applicable law.
Regulated products such as alcohol may have additional age restrictions.
If you believe that a child has provided personal information to us inappropriately, please contact us.
ClickNow may contain links, integrations or services provided by third parties.
Third-party services may have their own privacy policies and terms. ClickNow is not responsible for the privacy practices of third-party services that are outside our control.
We encourage users to review the privacy policies of relevant third parties.
If you register as a seller or merchant on ClickNow, we may collect information such as:
Seller information may be used to verify the business, operate the Platform, process settlements, comply with laws, provide customer support and maintain marketplace/digital-platform operations.
Depending on the service providers used by ClickNow, information may be processed or stored on servers located outside your state or country.
Where required by applicable law, we will take appropriate measures for such processing or transfer.
We may update this Privacy Policy from time to time.
When we make material changes, we may provide notice through the Platform, website, email, notification, or other appropriate means.
The "Last Updated" date at the top of this policy indicates when the policy was most recently updated.
For privacy-related questions, requests or complaints, please contact:
Company/Legal Entity: [CLICKNOW LEGAL ENTITY NAME]
Platform Name: ClickNow
Address: [FULL BUSINESS ADDRESS]
Email: [PRIVACY/GRIEVANCE EMAIL]
Phone: [CONTACT NUMBER]
Grievance Officer: [NAME/DESIGNATION]
We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.
This Privacy Policy shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the courts/authorities having jurisdiction under applicable law.
For questions regarding this Privacy Policy or your personal information, contact:
ClickNow
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [FULL ADDRESS]
By using ClickNow, you acknowledge that you have read and understood this Privacy Policy and that your information may be collected, used, stored and shared as described above, subject to applicable law.
ClickNow – Your Local Digital PlatformCLICKNow – VENDOR / SELLER POLICY
Effective Date: [22/09/2026]
Last Updated: [22/09/2026]
Platform Name: ClickNow
Legal Entity: Setmed Health Solutions Pvt. Ltd.
Registered Office: [Full Address]
Email: [Email Address]
Contact: 6376835757
This Vendor / Seller Policy (“Policy”) sets out the terms and conditions applicable to every seller, merchant, shop, business, professional or service provider (“Vendor”) who registers and operates on the ClickNow digital platform (“Platform”).
By registering as a Vendor and using the ClickNow Vendor App, the Vendor agrees to comply with this Policy, the applicable Terms & Conditions, applicable laws and all instructions issued by ClickNow from time to time.
ClickNow operates as a digital platform / technology-enabled marketplace that facilitates interaction between Vendors and Customers.
Depending on the category and applicable arrangement, ClickNow may provide facilities for:
Unless specifically stated otherwise, ClickNow is not the manufacturer, owner, seller, stockist, distributor or service provider of the products/services listed by Vendors.
The Vendor remains responsible for the products/services supplied or provided by the Vendor.
A Vendor must:
ClickNow may verify the information provided by the Vendor before or after onboarding.
Every Vendor must complete the applicable onboarding requirements before the Vendor account is activated.
☐ Vendor/Owner Name
☐ Business/Shop Name
☐ Mobile Number
☐ WhatsApp Number, if different
☐ Email Address, where applicable
☐ Complete Business/Shop Address
☐ Google Maps Location/PIN Location
☐ Business Operating Hours
☐ Vendor Category
☐ Shop/Business Photograph
☐ PAN Card / applicable identification
☐ Aadhaar or other acceptable identity document, where legally appropriate
☐ Business registration details, where applicable
☐ GSTIN, where applicable
☐ Trade Licence / Shop & Establishment registration, where applicable
☐ Applicable professional/business licence
☐ Other documents required for the particular category
☐ Account Holder Name
☐ Bank Account Number
☐ IFSC Code
☐ Cancelled Cheque / acceptable bank proof
☐ UPI ID, where applicable
☐ Settlement account verified
The Vendor must ensure that bank and settlement information belongs to the Vendor or the legally authorised business entity, as applicable.
For product Vendors:
☐ Product/Item Name
☐ Product Description
☐ MRP, where applicable
☐ Selling Price
☐ Applicable Taxes
☐ Unit / Weight / Quantity
☐ Product Images
☐ Stock Availability
☐ Product Category
☐ Subcategory
☐ Expiry information, where applicable
For service Vendors:
☐ Service Name
☐ Service Description
☐ Service Area
☐ Service Charges / Pricing
☐ Availability/Working Hours
☐ Estimated Service Time
☐ Required qualifications/licences, where applicable
☐ Service photographs, where applicable
Additional documents may be required for regulated or specialised categories.
Pharmacy / Healthcare:
☐ Applicable pharmacy licence
☐ Applicable drug/medical registrations
☐ Responsible person/professional details, where required
☐ Applicable documents for medicines/products listed
Liquor / Regulated Products:
☐ Valid applicable licence
☐ Applicable authority permissions
☐ Shop/location details
☐ Compliance with age, timing, sale and other applicable restrictions
Food / Bakery / Restaurant:
☐ Applicable food/business registration or licence
☐ Kitchen/shop details, where applicable
☐ Applicable food safety information
Home Services:
☐ Service provider identity verification
☐ Service category
☐ Service area
☐ Relevant licence/certification, where required
☐ Bank/payment details
☐ Emergency/contact information, where appropriate
ClickNow may require additional documents depending on the category, location or applicable law.
The standard onboarding process is:
Vendor submits the registration form through the ClickNow Vendor App or onboarding team.
Vendor submits the applicable identity, business, licence and bank documents.
ClickNow verifies the information and documents provided.
Once the applicable requirements are completed, ClickNow may approve the Vendor account.
Vendor adds or provides:
ClickNow may conduct a final listing/account review.
After successful completion, the Vendor account may be activated and made available to Customers.
The Vendor App may show the following status:
Pending Verification
Documents/details are under review.
Documents Required
Additional or corrected information is required.
Approved
Vendor has completed the applicable onboarding requirements.
Active
Vendor can receive orders/service requests.
Suspended
Account access or certain facilities have been temporarily restricted.
Rejected
The application has not been approved.
The Vendor is solely responsible for obtaining and maintaining all registrations, licences, permits, approvals and permissions required for its business and products/services.
The Vendor must comply with all applicable laws, rules, regulations and government requirements.
ClickNow does not guarantee that a Vendor's business, product or service is legally compliant merely because it has been listed on the Platform.
The Vendor is responsible for the accuracy of all products and services listed on ClickNow.
The Vendor must ensure that:
The Vendor must not upload false, misleading, counterfeit, prohibited or unauthorised products/services.
The Vendor is responsible for providing the correct selling price of its products/services.
The Vendor must not artificially increase or manipulate prices in a misleading manner.
ClickNow may require clarification or correction where a listed price appears incorrect, misleading or inconsistent with applicable requirements.
The Vendor must maintain accurate stock and availability information.
If a product is unavailable, the Vendor must:
Repeated acceptance of orders for unavailable products may result in warnings, temporary suspension or removal of listings.
When an order is received, the Vendor must:
The Vendor must not intentionally accept an order and subsequently cancel it without a valid reason.
A Vendor may cancel an order only for genuine reasons such as:
Repeated or unjustified cancellations may affect the Vendor's account status and visibility on the Platform.
The Vendor is solely responsible for ensuring that products supplied to Customers are:
Counterfeit, duplicate, expired, damaged, adulterated or unauthorised products must not be listed or supplied.
For service providers such as electricians, plumbers, appliance repair providers, dry cleaners and other home-service providers:
The Vendor/service provider is responsible for:
ClickNow primarily facilitates discovery, booking/request and communication through the Platform unless otherwise specified.
Vendors dealing in medicines, pharmacy products or healthcare-related products must maintain all licences, registrations and permissions required under applicable law.
The Vendor must:
ClickNow may request relevant pharmacy licences and documents and may suspend listings where required documents are not provided.
Vendors dealing in liquor or other regulated products must possess and maintain all licences, permits and permissions required by the applicable authority.
The Vendor is responsible for complying with:
ClickNow may restrict, suspend or remove regulated-product listings if required by applicable law, authority instructions or Platform requirements.
Depending on the applicable ClickNow payment model, Customers may pay through:
The Vendor must follow the payment and settlement process applicable to its account.
Where ClickNow collects Customer payment on behalf of the applicable transaction arrangement, the Vendor's eligible amount may be settled after adjustment of:
Settlement timing may be daily, weekly or according to the commercial arrangement applicable to the Vendor.
The Vendor must comply with ClickNow's applicable Refund & Return Policy and category-specific requirements.
Where a refund, replacement or return is approved, the Vendor may be required to:
The applicable responsibility may vary depending on the reason for the return, product category and transaction arrangement.
A Vendor must not use ClickNow for:
ClickNow may immediately suspend or remove such listings where appropriate.
Customer information obtained through ClickNow must be used only for legitimate purposes related to the order/service.
The Vendor must not:
The Vendor must maintain appropriate security of Customer information.
ClickNow may, subject to applicable law and contractual arrangements:
ClickNow may suspend or terminate a Vendor account where there is:
Where appropriate, the Vendor may be given an opportunity to resolve the issue.
ClickNow provides a digital platform for connecting Vendors with Customers.
ClickNow does not guarantee:
Vendor performance may depend on demand, pricing, availability, service quality, location, competition and other factors.
ClickNow may update this Vendor Policy from time to time.
Updated policies may be communicated through the Vendor App, website, email, notification or other appropriate method.
This Policy shall be governed by the laws applicable in India.
Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over the applicable matter.
By registering on ClickNow, activating a Vendor account, listing products/services, accepting orders or continuing to use the Vendor App, the Vendor acknowledges that the Vendor has read, understood and agreed to this Vendor Policy and other applicable ClickNow terms and policies.
I/We confirm that the information and documents submitted to ClickNow are true and correct and that I/we will comply with applicable laws, licences, Platform policies and the terms applicable to my/our business.
Vendor Name: __________________________
Business Name: _________________________
Mobile Number: _________________________
Date: __________________________________
Vendor Acceptance: _____________________
ClickNow is a technology-enabled digital platform. The Vendor remains responsible for the legality, authenticity, quality, availability, pricing and fulfilment of the products/services offered by the Vendor, subject to the applicable transaction arrangement and applicable law.
ClickNow – Local Business ko Digital Banayein